Level 2 Diploma in Business and Management - EBMA

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Level 2 Diploma in Business and Management

Qualification Overview

EBMA Level 2 Diploma in Business and Management aims to equip learners with sound knowledge of the business environment, administrative procedures, customer care, policies and knowledge of how to succeed in business and management role. It assumes no prior knowledge of business, management or administrative skills, therefore, it provides an all-encompassing knowledge of the business environment, management skills, financial operations, customer care skills, and communication skills. These units have been designed to provide learners with the knowledge of how to apply themselves to work and be able to know how to progress their careers in administration and management.

Learning Objectives
By the end of the qualification, learners will be able to -
    • Understand the effectiveness of team working within the organisation.
    • Understand the performance within the business environment.
    • Identify the importance of managing finance.
    • Understand management analysis for the business environment.
    • Understand the principles of good customer service and to provide good customer care.
    • Understand organisation policies to deal with customer requirements.
    • Understand different ways of communication.
    • Understand methods to communicate information within the organisation.
    • Understand needs and wants of the customer in new business.
    • Understand how to market products or services in business.
    • Know how to sell products and services
EBMA operates ISO 9001:2008 Quality Management System to consistently provide products and services that meet the needs of its stakeholders.
Company Number 07448875 with Registered Address: Sheraton House Castle Park Cambridge CB3 0AX Cambridge United Kingdom
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